Delivering quality services at all times requires Horatio Limited to look beyond the present and to focus on developmental activities that will increase the value of the organization for its stakeholders and generate future competitiveness.
Our quest for excellence means that Horatio Limited is constantly pushing the bar to get better at what we are already good at; hence we operate as a learning organization. It will be perhaps a cliché to talk of achieving customer satisfaction today knowing it's a long term process.